Occasionally people can get behind with their rent.

We will try to help prevent that situation, and our approach to preventing bad debts is firm but fair.  We can only keep giving you the best services if we receive all the rent we are owed.

We will always work with you to stop your rent account going into arrears.  But it is your responsibility to ensure all the relevant information is supplied if you are receiving benefits.

Click here for our latest advice on making the most of your money

Our Income Advisor, Mark Allen, can provide income, benefit, and debt advice to our prospective, current and former customers. 

If you feel that we could provide you with specific help and assistance, then do not hesitate to call Mark on FREEPHONE 0800 169 2407 or email incomemanagement@calico.org.uk.

Are you missing out?

People across the UK are missing out on benefits and tax credits worth more than £8 billion a year. Why not log onto www.entitledto.com to make sure you get what is yours. Just use their simple calculator to work out how much you could claim.

Avoiding Legal Action

If you go into debt and we can’t come to a suitable arrangement, we will take decisive action. This could mean legal action to evict you and your family from your home.

If you fall behind with your rent there are five stages you could go through.  They’re all designed to help you, but in the end you could lose your home if you don’t pay your rent.

If you have missed a week’s rent: we will send you a reminder letter. This is the right moment to get in touch with us.

After three weeks of non-payment: if you have not responded to us, you will receive a warning letter. Please do not ignore this letter.

After four weeks of non-payment: we will invite you to attend an interview and serve you with a Notice Seeking Possession, which tells you that we intend to go to court to remove you from the property. You now have 28 days to pay us, or agree a repayment plan.

28 days later: we will then apply to the County Court for a judgement.

If you fail to keep to the terms of a County Court Judgement: we will ask the court to issue a warrant for possession leading to eviction.

We make every effort to avoid legal action and will try to help you keep your home – but we need your co-operation.

The best way to avoid legal action is to stay out of debt in the first place, and we can help you do that. Our Income Adviser can help you manage your money and keep your rent up to date.

The best way to avoid legal action is to stay out of debt in the first place, and we can help you do that. Our Income Adviser can help you manage your money and keep your rent up to date.

The most important thing to do if you have problems paying your rent is to let us know right away.

We will always have trained and experienced staff available to discuss arrears during office hours, and we’ll always take your individual circumstances into account when trying to find solutions.

We will always have trained and experienced staff available to discuss arrears during office hours, and we’ll always take your individual circumstances into account when trying to find solutions.

Remember, if you have a question about rent just call us FREE on 0800 169 2407 or email incomemanagement@calico.org.uk.

Housing Benefit

We can work out if you’re entitled to housing benefit and give you a form to fill in and take to Burnley Borough Council.  If you qualify for housing benefit you still must pay the rent while the housing benefit department of the council processes your claim.

Housing Benefit Office

Opening Hours
9am to 5pm
(Monday, Tuesday, Thursday and Friday)
10am to 5pm (Wednesday)

Contact Burnley,
Parker Lane
Burnley